
This includes introducing new nonstop service to a number of destinations that would not be viable today. The planned combination of JetBlue and Spirit will unlock long-term growth opportunities that would not be possible otherwise, delivering JetBlue’s low-fare, customer-friendly experience on more routes and increasing options in and out of Central Florida.

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Since Orlando became a JetBlue focus city 15 years ago, customers across Central Florida have embraced JetBlue’s compelling offering of low fares and a much-loved experience, including the most legroom in coach (b), free seatback entertainment, free Fly-Fi high speed internet (c), free snacks, and friendly service.
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These expanded routes help Orlando International deliver connectivity and strengthen our position as a major economic generator in the region.”Ĭentral Florida Wins With More Low Fare, High Quality Options

“As an anchor in our innovative Terminal C, JetBlue continues to provide travelers with options to experience desirable destinations, including Orlando, recognized as one of the most visited cities in the U.S. “JetBlue’s new daily service to the Dominican Republic is a welcome addition to Orlando International Airport,” said Kevin Thibault, CEO of the Greater Orlando Aviation Authority. “This growth will establish JetBlue as Orlando’s national low-fare carrier of choice, ensuring customers don’t have to choose between low fares and a great experience.” “We are pleased to share our plans to deliver more growth and more jobs in Central Florida, enabled by Florida’s booming economy, our combination with Spirit and as part of the growth commitments we agreed to with Florida Attorney General Moody,” said Robin Hayes, chief executive officer, JetBlue. After its planned combination with Spirit, JetBlue expects to reach 200 flights a day in Orlando by 2027. Launching in November 2023 and out for sale today, JetBlue will fly from Orlando to Punta Cana, Dominican Republic and Santiago, Dominican Republic (a). Spirit did not immediately respond to Insider's request for comment.JetBlue announced new nonstop service between Orlando International Airport (MCO) and two top Caribbean destinations, as the airline unveils new plans to bring more low-fare, high-quality flights to Central Florida.
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Last Friday, several passengers have said on social media that they were sent $50 travel vouchers but have yet to receive full refunds. CEO Ted Christie said Spirit is in the process of issuing cash refunds to customers whose travel plans were impacted. Spirit's Director of Communications Erik Hofmeyer said in a statement that customers would receive refunds for canceled flights. Delay compensations are determined by the department on a case-by-case basis. "Whether you are entitled to a refund depends on a lot of factors - such as the length of the delay, the length of the flight, and your particular circumstances," the DOT website says. If the passenger does not accept the alternative booking, then they "are entitled to a refund for the unused transportation - even for non-refundable tickets." The department is currently monitoring the airline's next steps and reviewing customer complaints, according to TPG's David Slotnick.įederal law mandates that if an airline cancels a passenger's flight, it must offer the customer a timely alternative. The DOT has reportedly been in contact with Spirit to "remind" the budget airline of the federal laws protecting passengers whose flights have been canceled. The budget airline canceled approximately 2,000 flights last week due to a poorly timed combination of bad weather, system outages, and staffing issues. Spirit Airlines' week-long meltdown has caught the attention of the US government's Department of Transportation, The Points Guy first reported on Tuesday. See more stories on Insider's business page. Now, the Department of Transportation is "monitoring" the airlines' next steps, TPG reported.įederal law requires airlines to provide customers refunds or alternative flights after cancellations. Spirit Airlines canceled more than 2,000 flights last week in an operational meltdown.


Paul Hennessy/SOPA Images/LightRocket via Getty Images Passengers wait in line at the Spirit Airlines check-in counter at Orlando International Airport.
